Detailed Privacy Notice

Your Privacy. Your Comfort. Your Peace of Mind.

Effective Date: September 01, 2026

Last Updated: October 10, 2026

@Ease Massage Services

1. Introduction and Our Commitment to Privacy

Welcome to @Ease Massage Services ("@Ease Massage," "we," "our," or "us").

At @Ease Massage Services, we believe that relaxation begins with trust. Protecting the privacy, dignity, confidentiality, and personal information of every client is an essential part of our commitment to providing a safe, comfortable, and professional massage experience.

Our mission is to create a welcoming environment where individuals can experience the benefits of professional massage services while feeling respected, informed, and secure.

This Privacy Policy explains how we collect, use, store, protect, and, when necessary, disclose personal information obtained through our website, appointment scheduling systems, intake forms, communications, massage sessions, mobile services, corporate events, and other business interactions.

By accessing our website, submitting information, scheduling appointments, or utilizing our services, you acknowledge that you have been provided access to this Privacy Policy.

We encourage all clients to review this policy and contact us with any questions regarding their personal information.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

In-studio massage appointments
Mobile massage services
Corporate wellness and workplace massage events
Private parties and group massage experiences
Online and in-person appointment scheduling
Client registration and intake forms
Website inquiries and electronic communications
Telephone calls, text messages, and email correspondence
Payments, invoices, gift certificates, and promotional offers
Client feedback, testimonials, and surveys
Social media communications and marketing activities

This policy applies to prospective, current, and former clients, as well as individuals who interact with our business.

3. Information We Collect

We collect information reasonably necessary to deliver professional massage services, maintain client safety, process transactions, communicate effectively, and operate our business.

A. Personal Identification and Contact Information

Information may include:

Full legal name
Preferred name
Date of birth, when necessary
Telephone number
Email address
Mailing or billing address
Emergency contact information, when appropriate
Appointment preferences
Communication preferences

B. Health and Wellness Information

To help determine whether massage services are appropriate and provide a safe, personalized experience, we may request information such as:

Relevant medical history
Existing injuries or physical limitations
Areas of pain, discomfort, or muscle tension
Allergies or sensitivities
Recent surgeries or medical procedures
Pregnancy-related considerations
Medications or health conditions relevant to massage safety
Pressure preferences
Areas of the body to avoid
Massage-related goals and wellness preferences
Relevant physician recommendations or restrictions

Clients are encouraged to provide accurate and current information that may affect the safety or appropriateness of massage services.

We request only information reasonably relevant to providing services and do not require unnecessary disclosure of unrelated medical history.

Health information is treated as sensitive and confidential. It will not be used for advertising or promotional purposes without appropriate, separate authorization.

C. Appointment and Service Information

We may maintain records regarding:

Appointment dates and times
Services requested or received
Session duration
Assigned massage practitioner
Client preferences
Service modifications
Relevant session notes
Cancellations and rescheduling
Client feedback related to services

D. Payment and Transaction Information

We may collect or receive information related to:

Services purchased
Transaction amounts
Payment dates
Billing details
Payment status
Refunds and credits
Gift certificate purchases and redemptions

When electronic payments are processed through third-party payment providers, payment card information is handled according to the provider's applicable privacy and security practices.

We do not require clients to provide payment card details through unsecured email or ordinary text messages.

E. Website and Digital Information

When clients interact with our website or digital platforms, certain information may be collected automatically by our website or service providers, including:

Internet Protocol (IP) address
Browser and device information
Website usage and navigation activity
Referral sources
Cookies and similar technologies
General location information derived from IP addresses

The specific information collected depends on the technologies and third-party services used by our website.

4. How We Use Your Information

Personal information may be used for legitimate business and service-related purposes, including:

Scheduling, confirming, and managing appointments.
Evaluating massage-related safety considerations.
Customizing massage services based on client needs and preferences.
Maintaining accurate client intake and service records.
Communicating appointment reminders, confirmations, changes, and follow-up information.
Processing payments, refunds, and other transactions.
Responding to questions, concerns, and service requests.
Coordinating mobile, private, and corporate massage services.
Maintaining client and practitioner safety.
Meeting applicable legal, professional, and regulatory obligations.
Improving service quality, accessibility, and the overall client experience.
Sending promotional communications when appropriate consent has been obtained or another lawful basis permits them.

We do not use confidential client health information to develop advertising audiences or target clients with personalized advertisements.

5. Confidentiality of Client Health and Wellness Information

@Ease Massage Services recognizes that information shared during intake, consultations, and massage sessions may be personal or sensitive.

We are committed to maintaining professional confidentiality and protecting client dignity.

Our confidentiality practices include:

Restricting access to client information to authorized individuals with a legitimate service or business need.
Discussing sensitive client information discreetly.
Maintaining appropriate safeguards for paper and electronic records.
Avoiding disclosure of client health information to unauthorized individuals.
Limiting practitioner access to information necessary to deliver services.
Requiring individuals working on behalf of the business to respect applicable confidentiality obligations.

Client information will not be disclosed to family members, employers, event organizers, or other third parties simply because those individuals scheduled or paid for services.

Information may be disclosed with appropriate authorization or when required or otherwise permitted by applicable law.

Confidentiality continues after a client's professional relationship with @Ease Massage Services has ended.

6. Privacy During Massage Sessions

We believe every client deserves an environment that promotes physical comfort, emotional safety, and personal dignity.

During massage services:

Clients will be treated respectfully and professionally.
Appropriate draping practices will be maintained for applicable table massage services.
Clients may communicate preferences, concerns, or boundaries.
Clients may request modifications to the session.
Clients may decline particular techniques or areas of contact.
Clients may request that a session be paused or ended.
Private information disclosed during the session will be treated confidentially.

Massage practitioners will respect personal boundaries and provide services within their professional qualifications and applicable scope of practice.

No client is required to disclose unrelated personal information as a condition of receiving massage services.

7. Mobile Massage and Off-Site Services

For mobile massage appointments, private events, and corporate wellness services, we may collect additional information necessary to coordinate the appointment safely and efficiently.

This may include:

Service location and address
Contact person and telephone number
Building access instructions
Parking and loading information
Event schedule
Number of participants
Space and equipment requirements
Relevant accessibility or safety considerations

This information will be used for scheduling, transportation, setup, service coordination, and safety purposes.

We will take reasonable steps to protect client information while providing services outside our primary studio location.

Because mobile and event environments may involve shared spaces, we cannot guarantee the same level of physical privacy available in a private massage room. Clients may request additional privacy accommodations when scheduling.

8. Corporate and Group Event Confidentiality

When massage services are arranged by an employer, organization, event planner, or other third-party host, @Ease Massage Services distinguishes between event administration information and confidential individual client information.

Event organizers may receive information reasonably necessary for coordination and billing, such as:

Number of participants served
Total service hours
Services purchased
Appointment availability
Aggregate participation information
Invoices and payment confirmations

Individual medical histories, intake responses, personal health concerns, and private session discussions will not be provided to event organizers without appropriate authorization or another legally permitted basis.

Where possible, event participation reports will use aggregate information rather than personally identifiable client details.

9. Client Consent and Information Accuracy

Clients are responsible for providing accurate information relevant to the safety and appropriateness of their requested services.

Before services begin, clients may be asked to complete and acknowledge:

Client intake questionnaires
Health and wellness disclosures
Massage service consent forms
Applicable safety acknowledgments
Service-specific policies

Clients should notify their massage practitioner of relevant changes in health status before or during an appointment.

Consent to receive massage services is separate from consent to receive marketing communications, appear in photographs, or authorize disclosure of confidential information.

Clients may withdraw consent for massage services at any time during a session.

Withdrawal of consent does not necessarily require the deletion of records that must be maintained for legal, professional, or legitimate business purposes.

10. Information Sharing and Disclosure

@Ease Massage Services does not sell client medical histories, massage intake forms, or confidential session notes.

We may share limited personal information with third parties under the following circumstances:

Authorized service providers: Information may be shared with appointment scheduling companies, payment processors, website providers, secure data storage services, and other vendors when reasonably necessary to perform business functions.

Massage practitioners and authorized personnel: Information relevant to service delivery may be made available to appropriately authorized practitioners and staff.

Client-directed disclosures: Information may be shared when a client provides appropriate authorization.

Legal requirements: Information may be disclosed in response to valid legal obligations, court orders, or other circumstances required or permitted by law.

Safety concerns: Limited information may be disclosed when legally authorized and reasonably necessary to address serious safety concerns or emergencies.

Business transitions: Information may be transferred in connection with a lawful business sale, merger, or restructuring, subject to applicable privacy and confidentiality requirements.

Third-party service providers are expected to use information only for authorized purposes and maintain appropriate safeguards.

11. Independent Contractors and Authorized Practitioners

@Ease Massage Services may engage qualified independent contractors or other authorized massage professionals to provide services.

When client information must be shared with an assigned practitioner:

Access will be limited to information reasonably necessary for the service.
Practitioners are expected to maintain confidentiality.
Personal information must not be used for unrelated business purposes.
Client records must not be copied, retained, or disclosed outside authorized arrangements except as legally permitted or required.
Appropriate privacy and recordkeeping responsibilities will be established.

Independent contractors who maintain their own client records may have separate legal and professional obligations.

Clients will be informed when a separate practitioner's privacy practices materially affect their information.

12. Data Storage and Security

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information we maintain.

These safeguards may include:

Password-protected electronic systems
Access restrictions
Secure record storage
Appropriate encryption where supported
Restricted handling of paper documents
Confidentiality procedures
Secure disposal of unnecessary records
Review of third-party service providers
Reasonable safeguards for mobile devices and electronic communications

While we work to protect client information, no internet-based system or method of electronic storage can be guaranteed completely secure.

Clients are encouraged not to transmit highly sensitive medical or financial information through unsecured communication channels.

13. Appointment Reminders and Electronic Communications

We may contact clients using the telephone number or email address provided for appointment-related purposes.

Communications may include:

Appointment confirmations
Appointment reminders
Schedule changes
Cancellation notices
Payment confirmations
Requested service information
Follow-up communications

Standard email and text messaging may not be fully secure.

To help protect confidentiality, routine appointment messages will generally avoid including detailed medical information.

Clients may request reasonable adjustments to their communication preferences.

Where applicable, consent to automated or marketing text messages will be obtained separately from consent to receive massage services.

14. Marketing, Promotions, and Newsletters

With appropriate consent or as otherwise permitted by law, we may communicate information about:

New massage services
Wellness programs
Promotional offers
Seasonal specials
Special events
Gift certificates
Educational wellness content
Business announcements

Clients may opt out of promotional email communications using the unsubscribe instructions provided or by contacting us.

Clients receiving marketing text messages may opt out by replying STOP when that functionality is available.

Opting out of promotional communications does not prevent necessary service-related communications.

We will not disclose a client's sensitive health information for unrelated marketing purposes without appropriate authorization.

15. Photography, Video, Testimonials, and Social Media

Client privacy is especially important when photographs, videos, or testimonials are involved.

@Ease Massage Services will seek separate, appropriate consent before using identifiable client photographs, videos, testimonials, or personal stories for promotional purposes.

Clients are not required to participate in promotional photography or testimonials to receive services.

Consent may specify:

The content authorized for use
The intended promotional purpose
Approved publication platforms
Any limitations on use

Clients may request that we discontinue future use of their identifiable promotional content, subject to applicable agreements, legal requirements, and practical limitations concerning previously distributed materials.

Private massage sessions will not be photographed or recorded for promotional purposes without express consent.

For public or group events, additional photography notices may apply, but such notices do not replace individual consent where it is required.

16. Website Cookies and Third-Party Technologies

Our website may use cookies or similar technologies to support website functionality, improve user experience, and understand website traffic.

Depending on the technologies used, these tools may collect information about device type, browsing activity, and website interactions.

Clients may be able to control certain cookies through browser settings or available website privacy controls.

Disabling some cookies may affect website functionality.

Third-party websites, booking platforms, social media services, and payment providers may maintain their own privacy policies.

We encourage clients to review those policies before providing information through external platforms.

17. Data Retention and Record Disposal

We retain personal information only as long as reasonably necessary for the purposes for which it was collected, including service delivery, recordkeeping, dispute resolution, and compliance with applicable laws.

Retention periods may vary depending on:

Type of information
Professional recordkeeping requirements
Applicable legal obligations
Financial and tax requirements
Contractual obligations
Legitimate business needs

When information is no longer required, we will take reasonable steps to securely delete, destroy, or de-identify it.

Requests for deletion may be limited when continued retention is legally required or otherwise permitted.

18. Client Privacy Rights and Requests

Subject to applicable laws and reasonable identity verification, clients may request to:

Review certain personal information maintained about them.
Correct inaccurate or outdated information.
Update contact details or communication preferences.
Request copies of records to which they are legally entitled.
Withdraw optional marketing consent.
Request deletion of information when legally permissible.
Ask questions about how their information is collected, used, or disclosed.

Some requests may be subject to legal exceptions, retention requirements, or verification procedures.

We will respond to privacy-related requests within a reasonable period and within any deadlines required by applicable law.

19. Privacy of Minors

@Ease Massage Services recognizes that additional safeguards may be appropriate when services involve minors.

Where massage services for minors are offered, appropriate parent or legal guardian consent will be obtained as required by law and business policy.

Information concerning minors will be handled with particular care.

Our website and online services are not intended to knowingly collect personal information directly from children under 13 without any consent required by applicable law.

If we learn that information was collected in violation of applicable children's privacy requirements, we will take appropriate corrective action.

20. Medical Privacy and Applicable Laws

@Ease Massage Services is committed to complying with applicable federal and Ohio privacy, consumer protection, professional licensing, and recordkeeping requirements.

The Health Insurance Portability and Accountability Act (HIPAA) applies to certain covered entities and business associates. A massage business is not automatically subject to HIPAA solely because it collects health information.

If HIPAA applies to particular operations or information, we will comply with the requirements applicable to those activities, including any required separate privacy notices.

Regardless of HIPAA status, we recognize the importance of protecting health-related information and maintaining appropriate confidentiality and security practices.

21. Data Security Incidents

If we become aware of unauthorized access, disclosure, loss, or misuse of personal information, we will take reasonable steps to investigate and address the incident.

Depending on the circumstances, these steps may include:

Securing affected systems or records
Investigating the nature and extent of the incident
Taking corrective measures
Notifying affected individuals when legally required
Contacting appropriate authorities when required
Reviewing safeguards to reduce the likelihood of similar incidents

Notifications will be provided in accordance with applicable legal requirements.

22. Third-Party Links and External Services

Our website, emails, or social media pages may contain links to websites and services operated by third parties.

We are not responsible for the privacy practices, content, or security of independently operated third-party websites.

Clients should review the applicable privacy policies before submitting information through external websites or applications.

23. Changes to This Privacy Policy

@Ease Massage Services reserves the right to revise this Privacy Policy to reflect changes in business operations, technology, legal requirements, or privacy practices.

Updated versions will include a revised effective or last-updated date.

Material changes may be communicated through our website or other appropriate channels.

Any additional consent required by law will be obtained before implementing practices that require such consent.

24. Contact Information and Privacy Concerns

We welcome questions regarding our privacy practices and encourage clients to communicate any concerns.

@Ease Massage Services
6505 Rockside Road, Suite 150
Independence, OH 44131

Phone: 440-622-5960
Email: at.easemassage19@gmail.com
Website: www.ateasemassageservices.com

For privacy-related inquiries, please include your name, preferred contact method, and a brief description of your request.

Please avoid including sensitive medical or financial information in an initial unsecured email.

We may request additional information to verify identity before releasing or modifying confidential records.

25. Client Acknowledgment

By completing an intake form or receiving services, clients may be asked to acknowledge that they have received or been provided access to this Privacy Policy.

Acknowledgment confirms that the policy was made available and does not waive any privacy rights or authorize optional disclosures that require separate consent.

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Our Promise to You

At @Ease Massage Services, your trust matters. We are committed to treating your personal information with the same care, respect, and professionalism that we bring to every massage experience.

Your comfort is our priority. Your privacy is our responsibility.

@Ease Massage Services
Your body deserves to be @Ease.